Customer Testimonials
I was very satisfied with the knowledge of salesman Paul. He was very polite and friendly he was communicating with me until the end Thank you Paul
This is my 2nd car from Jay Dari and the team at Silver star, i can’t recommend him as a sales person enough! The whole staff from the General Manager Mo to the Finance manager Al were absolutely amazing. Every single one of them lived up to every promise that was made. They were able to make the order process a breeze from the start to the end, the result is i am happily driving around one of the first 2024 S580s on the east coast. You want honesty, transparency, and best pricing this is a one stop shop ...
Cindy was a phenomenal service advisor. She explained everything that was getting done in great detail. She made me feel like i was getting the help I need and that I wasn’t getting robbed for my money. Overall 5 star service.
I would highly recommend Dawn . Not only did we get a great deal, she was very easy to work with and made the process simple and fast .
Richard Donoso made the process seamless! He is an asset to your team and we will certainly be back
Vlad took care of the business ant hand expeditiously and professionally. He explained everything in detail.
Excellent service rep. But overpriced service. Labor charges are very high. Makes repairs extremely expensive.
I could not be more pleased with the service I received from Silver Star and especially my sales rep, Victor Babb. I purchased my vehicle from out of town, sight unseen. I immediately met Victor by email and phone and felt totally comfortable working with him from a distance. He quickly responded to my myriad of questions, and I appreciated that. I requested photos and he sent me all the photos I asked for, PLUS a video tour of the car. Victor helped with one of inspections required by my State by quickly obtaining and then sending me the inspection ...
This dealership was very pleasant to deal with. Everyone was knowledgeable, professional and friendly. The offices and showrooms are very impressive.
Excellent work all the time Faith get me in and out communicate well with me
I took my car to be serviced at Silver Star’s and had the most exceptional experience. They were communicating with me the whole time via text an email letting me know what was being performed on my vehicle and what recommendations they had along with a video recording of them working on my vehicle. They also sent the amount it would cost, and if I wanted to move forward to give consents, the upfront honesty was so appreciated, and would recommend anyone to use them for their servicing of the vehicle.
Very welcoming treat you like family they don’t pressure you been there before and I will continue
Staff is friendly and MR. Firsy Molina was very professional and helpful 😊 He explained everything in detail
Always a positive and great experience working with Dawn Morris of Silver Star Motors Thanks!
Very eficiente and reliable, Fast service. Representative was very educated and had knowledge of the vehicle. I recommend it
The service department is on point; they are very organized. The staff is very friendly and helpful.
I absolutely recommend Silver Star Mercedes-Benz. The one on one service they provode customers goes far and above excellent.
I was extremely pleased with the efforts of Faith Ruiz my service advisor and sliver motors staff. She guided me every step of the service that I came in for. Gave me an exact time I would get the car back at and I received on time. Throughout the whole time she kept me updated with my car. Faith is definitely the best at her job. I will be coming back for my service A and other services because of her. Thank you sliver Star motors!
The waiting area of the Service Center is spacious, well ventilated and clean. My service advisor, Carlos Mejia, has worked with me for several years. He is always cheerful, polite, patient and explains the service needed in a manner that is explicit and with clarity. Thank you Carlos.
Hi all the attention were very good. and everything they told me was fulfilled on time
I have been using this dealer for over 50 years and have always been satisfied with their performance. Their staff is very capable and so is their service department
Faith is AMAZING!!! True professional! Well knowledge and extremely thoro!! If she is not available I’ll wait until she is. That GOOD! Thx Faith
Today was the best! Apostol very nice,nice,nice,nice,nice,nice,nice,nice,nice!
Ms. Rodriguez was very helpful in advising on service options. Service was efficient and excellent
Great service all around. A trusted dealership that you can expect with Mercedes. Helpful staff. Buy here
As always Great Service Silver Star motors knows how to take care of their customers Thankyou
The absolute best entire staff professional! Knowledgeable from beginning to end which made it easy for me to get a new key fob. Thank you thank you!
Very good dealership just ask for Victor Babb he's a very experience and responsible salesperson
Homero and his team takes time to make sure your vehicles is in good condition
Great service and competitive prices! The sales person (Nicholas) went above and beyond to help us find the right vehicle!
My service advisor was a pleasure to work with she understood my needs and accommodated me completely .My car was ready in a timely manner and cleaned to my satisfaction
Thank you for taking care of my vehicle. Vladyslav went above and beyond in providing me with the best customer service possible. He listened and understood everything. My vehicle is back and running great! I highly recommend you visit this place for all your vehicle needs!
It’s always a pleasure dealing with Cindy. Always professional and courteous. I have been dealing with Silver Star since 2011. Cindy is amazing. Love her.
Service department excellent 5 Star and Carlos always gets things done in a timely and efficient manner.
My experience today with the service department especially Firsy Molina was totally fabulous! it was prompt courteous and professional! Thank you everybody so much.Michael Schoeman
Carlos helped mento resolve all my needed problems. KUDOS to him and the receptionist Jillian Ortiz
Am happy with the service they provided for my car nice people Thank you carlos
Great service always, Dawn is the absolute best. She went above and beyond and I am forever thankful.
I was searching for my next vehicle through the website , and I contacted 4-5 Mercedes dealers within a 100 miles radius and i choose silverstar because Down Morris give me a best price , great Communication via email and text and no hidden fees… i am very satisfied with this purchase. Estube buscando un nuevo mercedes por la Internet , he contactado 4-5 dealers en el area incluyendo Philadelphia pero Down morris de Silver Star me dio el mejor precio sin dar vueltas y tube muy buena experiencia comunicándome por correo electronico y texto
Dawn morris and silver star are great very knowledgeable helpful made my experience excellent I’ve been dealing with dawn and silver star for years I wouldn’t go anywhere else
It was a pleasure doing business with this company, very professional. I will continue to do business with this company.
Dawn and the team were extremely accommodating and easy to work with. Truly care about the customer and make it a wonderful experience. Highly recommend
This dealership offers quick, efficient and professional service. The staff is friendly and responsive. I’ve never had a bad experience here.
Number one Service! Thank you Carlos Mejia!! Number one Sales Consultant! Thank you Dawn Morris!! Number one Manager! Thank you Nash Bais!! Number one Assistance! Thank you Alex!! Silver Star Motors has a great team! Thank you all!!
Experience was great. Cindy in service is awesome. Wait time was way shorter than expect. I had questions and concerns and Cindy really helped me feel comfortable.
Great customer approach. Professional service manager. Very clean facility. Repair performed quickly. Car was returned washed and neat
Excellent service from Roy and Alex. I have 12 years doing business with them and always stay satisfied
Thank you for your good service, great job, we will recommend more people to your dealer at Long Island city. Thanks
Well is not the same anymore because you have new personal in the dealer now
Excellent service,very friendly stuff ,and help full representative.mr Molina is such a professional rep. Very happy.
Carlos you are the best !!!!!! Thank you for help with all my Mercedes Thank you
they are helpful professional understanding and upto the mark very prompt to complete work on time
It’s very nice people and help full to me thank you guys I’m very happy
I was very satisfied with the knowledge of salesman Stavros K. He was very polite and friendly he was communicating with me until the end Thank you Stavros K.
Great fast service. Always seamless and efficient. Would recommend to anyone in the LIC area
Dawn morris has leased me at least 5 cars I never had an issue she makes the experience enjoyable
My mom is so very happy with her purchase due to Sales Associate , Mr. Richard Donoso ! He was throughout so polite, courteous, patient, upbeat, not pushy , knowledgeable & most of all a wonderful person. It was my mom's birthday as well as Valentine's Day that she wanted to only browse a brand new Mercedes Benz of her dream, never thinking of actually buying one on that day. Mr. Donoso worked so hard to find the right SUV for her and we came to an agreeable purchase. The best thing about the ordeal was that when we returned to ...
Silver motor dealership service mechanics are very good in installing a broken as condenser’s. I will stop over again.
Another great experience from start to driving your dream car from the dealership to your destination.
Great customer service, great response, Homero Susana is a wonderful service advisor. Service was quick and as expected my car came back washed and cleaned in side and out!
It was a pleasure to work with Benjah Raphael . He was responsive to all questions, dependable and reliable in accomplishing the task at hand. I was most impressed with the turnaround and how quickly the settlement. I highly recommend him. He guarantees daily profit mining and trading for more information contact him via Email: [email protected] Whatsapp: +19783780811
Excellent service and, with Cindy Casas, a truly pleasurable experience. Also, car delivery by Christopher was wonderful.
Silver Star makes coming in for service a pleasurable experience, and working with Cindy Casas she makes it even better. She is always polite, pleasant, and explains everything in detail.
The service has been always excellent and Very outstanding since over 7 years I lease here!
I have been coming to your service for several years, Cindy Casas has always helped me, thank you for your excellent attention and compliance.
It was best service and jalal was a nice guy I will recommend this dealer
Excellent staff very humble and cooperative I love to work with Hamero in service and jalal and nat in sales
Jay is the best. This will be my 4th car from him, he has become a friend at this point. Keep up the great work
Best experience at a car dealership! I was able to pickup my car the same day we negotiated a deal!!
It’s very good Delar honest and he don’t play games and you take care with you Mr. Moo General manager, Delar with the smile and honesty deal Thank you for everybody work with Silverstar in Astoria
Great dealership and service. If it wasn't for my service advisor Cindy then I wouldn't be able to get anything timely done. No offense to others there but the one time I tried to do something without my service advisor and it was a bit frustrating. I can see why they have service advisors and how important their role is within the service department.
This was my first time purchasing a vehicle from Silver Star Motors. I literally went to 5 different Mercedes Benz dealerships before learning about Silver Star Motors. My sales person Jason Gu, as well as the management staff were awesome!!. Very personable and friendly. I was in and out in less than an hour. I know the car buying experience can be dreadful, but this was definitely a pleasant one thanks to Jason and the rest of the staff at Silver Star Motors. Chris .
Been buying cars at this dealership for 20 years now. I have no complaints always satisfied
Very quick repairs and service. In and out. Carlos is great! Great documentation of all services rendered.
Customer experience was outstanding. Jay Dari, my sales consultant was very personable, and was knowledgeable with the MB model that I was interested in. He gave us concierge-type service and provided us with space to reflect on our experience. Even though it was a tad over our budget we are happy with the purchase and to be part of the Mercedes Benz lifestyle. Thanks Jay !
Apostol is an A Rate advisor who was very thorough, informative and helpful through out the whole process. Appreciated the professional communication through out the process. Will be coming here again.
Great service, staff are very attentive, and will go the extra mile to let you feel comfortable . Cindy has been my advisor two years in a row . Couldn’t ask for better.
Efficient friendly ,reasonable and professional would be my description about the folks at Silver Star.
Dawn is Very professional and went above and beyond to help me.Matt was Knowledgeable and explained things that seemed confusing at times.Thank you
This little space is def not enough for me to write silver star is the best on the planet I am Not going any place else you can sure believe that!
Thank you very much mr. Vladyslav to help me for survising my car . I really appreciate . Thanks
Cindy is a very good representative, professional, enthusiastic and helpful, I am very satisfied. Especially your company's new version of the app is easy to use and can communicate in a timely manner, which is very good.
Every one who answers the phone there is very courteous and knowledgeable in their job position and can answer all your questions and help you resolve your problem like Faith!
The service was great with excellent customer service.Carlos took care of my problem with no complications. I recommend
Great dealer ship always takes care of there customers service is awesome and sales department
Service Advisor Apostol Kolezi is an excellent and friendly employee, he explained everything clearly and offered great help to us today.
Dealership and the advisor were on point. Very good service. Answered all my needs. Thank you for all your help.
Big respect to that person who works on my car and big respect to Faith ✊🏿
Jacqueline is very accommodating and helpful. The chip shortage made it hard to get some features in the vehicle like power seats and power lift gate but she made sure we get it on our car. i would recommend her if you are planning to get your new vehicle.
Excellent customer service! Jacqueline is not only a true professional and knowledgeable about the Mercedes’ options with her customers. She goes beyond to ensure her client has the best car suited for him or her. This is my 6th Mercedes and I will continue to give her my business. Jacqueline you’re the best! Thank you for being my favorite car dealer.
Service rep Apostole Kolezi provided excellent service 👏
The excellent when it comes to service and Mercedes-Benz
Excellent service; friendly staff!! Thank you, Silver Star Team!!
I had a good experience although I wasn’t able to get a loaner this dealership paid for the Lyft so that I wasn’t without a ride home or a way back to get my vehicle. My service advisor was very friendly and helpful stayed on top of everything . My vehicle was finished in a timely manner for service . The notifications as to when my car was ready was prompt . This particular visit was better than expected although I’ve been here other times .
An expedient and outstanding customer service with a smile .Highly recommend it
Great customer service, clean and well maintained space and great inventory.
Dependable service provided by a professional staff. Service area is nice and clean
Amazing service! I’ll recommended 💯 %
Fast and reliable service. 10/10 for my service advisor!
It’s efficient and reliable.
