Customer Testimonials
Another great experience with Richard and this dealership! This is the second car I buy with him and his customer service was a 10/10, as per usual. He was attentive and made the process super smooth and easy for me. Never felt like a car salesman was trying to push a sale. He was also very accommodating with my requests in order to finalize the deal. I would recommend him to anyone interested in a luxury car.
This is the third car I have acquired from Silver Star. I appreciated the professionalism of everyone, especially to Rich Caicedo who explained thoroughly the paperwork needed to complete the deal. Thank you also to Sales Associate Adelina, who helped me find the exact cla250 I was looking for.
Our experience at Silver Star was excellent!! The showrooms are Beautiful. Our salesman Victor Babb was the Best!! From the moment we came in we were greeted so warmly. Victor helped us so graciously, listening to what we wanted, no pressure. We purchased our beautiful Mercedes the same day. His Assistant Amir Mahmoud was wonderful too. He went over all the features of the car. He was so kind and patient as I asked many questions. Overall, We would recommend this Dealership and Victor & Amir. Thank You!!
My experience with my service advisor James was outstanding! He is caring, supportive, understanding and also very highly knowledgeable. The entire service team is awesome! They really look out for their customers. I will highly recommend this dealer to everyone I knows
The service was excellent. I had been told my vehicle required $2500 worth of repairs. I brought it to Silverstar and was told that I did not need those repairs. They saved me thousands of dollars and were incredibly honest and responsive.
"Excellent Service Experience" From start to finish, the service Department was friendly, efficient, and genuinely caring. The attention to detail and proactive approach of Apostol Kolezi was truly remarkable. Apostol is very knowledgeable, courteous and professional.
Attention and service was excellent . I always take my car to MB because the service is reliable and the facility provides parking and good access.
Jerry was great - help with purchase of Certified Pre-owned. I started from out of state and Jerry gave honest feedback on condition of cars. Loved that integrity! Easy purchase process and fair price. 1 month into life with my new car and absolutely love it. I would certainly recommend Jerry and SilverStar in NY
Richard is so professional, honest and knowledgeable!! I would recommend him as your next Sales Rep, along with all the staff at Silver Star!! From the minute I inquired about a new Mercedes to the minute I drove off with my new beautiful new one, he took the time to help and answer all questions! Richard is a trusted advisor and very professional!! Highly recommended!! thank you!!!
She was great very helpful as well. Definitely went above and beyond I was very very pleased with the service and repairs as well!!!!
My repairs was excellent I'm very happy wait silver star motorsi will came back for more repairs
Apostol was the best 10/10 he’s always helping from his heart thanks to Apostol
This dealership is TERRIBLE and Jerry Petitto accepts no responsibility for the transaction except credit for the sale. My girlfriend and I flew to New York from Georgia 15 days ago to purchase a certified MB C300, the deal fell through because water was housed in both tailpipes. The salesperson or service technician didn't hear the rattle, and I identified it. Additionally, all of the wheels had scratches on them and the sales manager refused to repair them. He said it would cost him $340.00 ($85.00 per wheel) on a certified Mercedes-Benz C300 that was being sold for $30K. They let us ... Read More DealerRater - May 29, 2024
Assume experience great sales person most of all I got the car I wanted at a great price!!
I am very satisfied with the service at Silver Star Motors. Dawn Morris was very helpful and professional, nice and friendly. She served us very efficiently and quickly, when we arrived all the documents were ready and so was the car.
Great service ,Richard the sale man nice guy very helpful, Silver Star Motors,MB 👍👍10 🌟
The team there is great a lot of thanks to Dawn, Mat and Apostile They are very helpful and honest. I just got my second car from them very easy and simple
My service advisor Beatrice was Excellent and was very informative. This is my first time at this location and will definitely be coming back. Thank you.
Very professional and the advisor is well knowledgeable and very helpful . I strongly recommend this dealer
I was working with service associate by the name of Apostle. He was very professional and knowledgeable. very much appreciated his professionalism
The service advisor was very courteous knowledgeable and helpful. She promptly resolved a potential problem.
Paul Delgado was the best salesman. He got me a fabulous deal for an exceptional Mercedes C 300!! What a gorgeous automobile! Paul was very patient explaining all the features of this car. I am elated!!!
Great experience. Timely and professional. They made the whole process a breeze and kept me updated along the way
Faith did a great job managing a difficult situation between myself, the dealership, and MB USA!
Fast wonderful service and very professional and reliable people.took care of mar car on a timely manner
EXPERT SERVICE FAIR PRICING WONDERFUL STAFF I HIGHLY RECOMMEND THIS MERCEDES DEALER FOR ALL AUTOMOTIVE PURCHASES
What I liked about Silver Star was that therre was no sales gimmicks , unlike all the other dealers whom I approached . What I saw on the net was the sales price ,.. no dealer fee , no other extra charges .. period. A special shout out to Victor , a straight shooter , it was a pleasure.. Thank you Victor and Silverstar for making a car buying process a breeze.
Victor Babb was a pleasure to work with. I enjoyed working with him and the time he took to properly present to vehicle to me. He explained the process well and he was on point throughout the process. Thanks Victor!
Nash Bias, finance manager, made the whole process easy to understand and seamless in flow. Thanks to him, too.
Moreover, the staff was equally helpful and as pleasant.
A special shout out goes to Nicholas Samuel, sales consultant, who let me borrow his cell phone charger when my phone went dead and to Laritza Kryminski, front desk receptionist, who not ... Read More DealerRater - Mar 6, 2024
Every visit to this dealership has been exceptional. Carlos Mejia is the consummate professional as he makes you feel comfortable and confident that your car is in good hands.
The salesperson I deal with has been the easiest to deal with for years Dawn morris I highly recommended her
The services are excellent, very courteous and efficient, I will recommend someone who interests buying or leasing the Mercedes Benz.
THIS IS A COMPLAIN
i have purchased a 2020 E350 from SILVER STAR MOTORS @ 8000 miles, two months ago from salesperson "Victor Babb", the vehicle had minor scratches on back bumper during the purchasing process that i didn't notice until after further inspecting the vehicles once i got home. last week the vehicle showed a check engine light. i spoke to the service advisor "Eric" to fix the check engine problem and for the minor scratches on the bumper, he mentioned to speak to the pre certified manager by the name "Sandeep" Sandeep was on “... Read More DealerRater - Mar 1, 2024
I bought an expensive 450 here. The salesman Paul Delgado said if I traded in my Mercedes and bought a new one at Sliver Star they would pay for the miles I went over on my previous lease and for a scratch on the back bumper. he also said the car would be available at the beginning of December. The car was not ready until the very end of January and after I bought the car at a high lease price they refused to pay for the extra miles on the old Mercedes even though had said they would. It was ... Read More DealerRater - Feb 28, 2024
Very professional good experience cindy she is very professional service is the best all the staff is very professional
The best in New York city I want to buy one car now the President day
Very good and friendly people , Apostel very good adviser , my car maintenance was very good
My experience at silver star motors was second to none ! No one does a better job at service .
They sold me a new car with transmission problems and cosmetic defects. They didn't fix everything and I had so many more problems they refuse to let me out of my contract. They were rude and disrespectful also. They have the audacity to send letters to my house to trade in the car I told them I get these letters they refuse and they don't want the car back.
Excellent Service!! A++ They performed all the work and on time. Thank you for everything!!
Went to pickup my car after giving it out for service and notice that I did not receive my complimentary car wash. I question the attendant about not receiving the car was and he lied that it was washed. He then asked me if I could wait for 20 minutes more. Then he took may car spray water to make believe it was wash. The service is not on par as it use to be. Poor customer service
My Service advisor was very helpful and knowledgeable about my car needs and responded swiftly to satisfy the needs
5 stars for Jason for excellent customer service. Made me feel very comfortable during the sale negotiations. Jason was very authentic and very informative about the vehicle that I purchased. Silver Star Motors should be honored to have Jason Gu as one of their salesman. In addition Jason was able to get me a decent quote for my insurance. Overall I had a pleasant experience at Motor Star Motors. 5 Stars Jason made it happen.
I gave him a 5 star. He did an excellent job. I was out in a couple hours thanks to him.
Faith was great ! Very professional, honest and friendly. Great customer service. it was done even faster than promised.
Faith was great ! Explained everything clearly. Service was great in and out the same day.
Long story short, the service provided by my salesman Richard Donoso was immaculate. Our interests were accounted for and taken care of every step of the way. Even when we went past regular operating hours for the dealership, Richard and the rest of the staff at Silver Star recognized that we were far from home made sure to get us the car in time for New Years! At no point did we deal with any typical dealer/car shopping hassle. I will be sure to come back and recommend this dealer to all of my friends and family!
Thank you Cindy, and to the rest of the crew, I give them 5 stars for a job well done. It's more than a "Silver Star." Motors.
Ms Florence Cai exhibited great professionalism and courtesy to me and my family. The transaction went on smoothly and I am very happy with outcome.
Roy Lerman is the Best Salesman they have in Silverstar Mercedes of Long Island City. He is the bright shining STAR in Silverstar. Roy is a unique, hard working, honest to goodness gentlemen that exemplifies genuine care for his client. You will never go wrong with Roy.
Very professional, honest, friendly and prompt! Great customer service and honest information on the whole process
Thanks a lot service on my GLA 250 was done really excellent and on time I enjoy every minute I spent in dealership the team was very friendly my car after service was like new really appreciate your support my best wishes to the whole team best regards Vitaly
The service was excelent, it takes a week, but the car is like a new, all the issue was fixed
From start to finish it is always a pleasure bringing my vehicles to Silver Start Motors(Mercedes Benz Long Island City). The customer serivice is A+.
I took my car their for a tail light bulb. The rep wanted to charge me $250 for Diagnostics that wasn't needed according to his manager. So for labor of putting in the part that took 20 to 30 minutes, he still charged me $250. Stay away from the service rep Apostol, he's a crook.
I was very satisfied with the knowledge of salesman Paul. He was very polite and friendly he was communicating with me until the end Thank you Paul
This is my 2nd car from Jay Dari and the team at Silver star, i can’t recommend him as a sales person enough! The whole staff from the General Manager Mo to the Finance manager Al were absolutely amazing. Every single one of them lived up to every promise that was made. They were able to make the order process a breeze from the start to the end, the result is i am happily driving around one of the first 2024 S580s on the east coast. You want honesty, transparency, and best pricing this is a one stop shop ... Read More DealerRater - Nov 17, 2023
The advisor Carlos and service manager were excellent. However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed. Upon picking up my vehicle I could clearly see that the rear passenger window which was replaced had not been tinted to match my other back windows at all. Also the power outlet cover fron the back of my console (which should have been repaired) was laying on the floor in clear sight. If you're going to demand full payment immediately or threaten to ... Read More DealerRater - Nov 9, 2023
Cindy was a phenomenal service advisor. She explained everything that was getting done in great detail. She made me feel like i was getting the help I need and that I wasn’t getting robbed for my money. Overall 5 star service.
I would highly recommend Dawn . Not only did we get a great deal, she was very easy to work with and made the process simple and fast .
Richard Donoso made the process seamless! He is an asset to your team and we will certainly be back
A Nightmare Experience at Silver Star Mercedes Dealership
I recently had an incredibly disappointing and frankly shocking encounter with the sales manager, Matt Fattah, at Silver Star Mercedes dealership. My attempt at engaging in a simple conversation with him turned into a nightmare that I never expected from a reputed dealership.
From the very start, it was clear that Mr. Fattah lacked even the most basic understanding of professionalism. During our conversation, he repeatedly accused me of speaking over him, which I found incredibly ironic considering he was the one constantly interrupting and talking over me. His audacity reached new ... Read More DealerRater - Oct 28, 2023
Worst dealership that flat out lies for business. I live in Virginia and saw a car online at this dealership. I made plans with Jerry the salesman to have my sister who lives in NJ come and see/test drive the car so I could feel comfortable with my purchase. I spoke with several people at the dealership and set up an appointment for 9:00 today. I called yesterday around 4:00 to confirm that it was still available and that my sister would be there. This morning I spoke with a representative at the dealership confirming my sister was on her way. ... Read More DealerRater - Oct 19, 2023
Vlad took care of the business ant hand expeditiously and professionally. He explained everything in detail.
Excellent service rep. But overpriced service. Labor charges are very high. Makes repairs extremely expensive.
I could not be more pleased with the service I received from Silver Star and especially my sales rep, Victor Babb. I purchased my vehicle from out of town, sight unseen. I immediately met Victor by email and phone and felt totally comfortable working with him from a distance. He quickly responded to my myriad of questions, and I appreciated that. I requested photos and he sent me all the photos I asked for, PLUS a video tour of the car.
Victor helped with one of inspections required by my State by quickly obtaining and then sending me the inspection ... Read More DealerRater - Oct 10, 2023
This dealership was very pleasant to deal with. Everyone was knowledgeable, professional and friendly. The offices and showrooms are very impressive.
Excellent work all the time Faith get me in and out communicate well with me
I took my car to be serviced at Silver Star’s and had the most exceptional experience. They were communicating with me the whole time via text an email letting me know what was being performed on my vehicle and what recommendations they had along with a video recording of them working on my vehicle. They also sent the amount it would cost, and if I wanted to move forward to give consents, the upfront honesty was so appreciated, and would recommend anyone to use them for their servicing of the vehicle.
They don’t know how to return telephone calls. Left several messages both to the dealership and service advisor
Very welcoming treat you like family they don’t pressure you been there before and I will continue
I had terrible experience at this dealership. They broke the hinge on the back door of my van, delaying the repair by 1.5 weeks, and no loaner vehicle was provided nor any apology. They avoided my calls when I had questions and complete lack of responsibility toward customers.
I had terrible experience at this dealership. Once they get your money, do not expect a phone call back or decent consumer service. Neither salesperson or service manager cant be bothered to return your call. This is your typical stealership.
Staff is friendly and MR. Firsy Molina was very professional and helpful 😊 He explained everything in detail
Always a positive and great experience working with Dawn Morris of Silver Star Motors Thanks!
Very eficiente and reliable, Fast service. Representative was very educated and had knowledge of the vehicle. I recommend it
The service department is on point; they are very organized. The staff is very friendly and helpful.
I absolutely recommend Silver Star Mercedes-Benz. The one on one service they provode customers goes far and above excellent.
I was extremely pleased with the efforts of Faith Ruiz my service advisor and sliver motors staff. She guided me every step of the service that I came in for. Gave me an exact time I would get the car back at and I received on time. Throughout the whole time she kept me updated with my car. Faith is definitely the best at her job. I will be coming back for my service A and other services because of her. Thank you sliver Star motors!
The waiting area of the Service Center is spacious, well ventilated and clean. My service advisor, Carlos Mejia, has worked with me for several years. He is always cheerful, polite, patient and explains the service needed in a manner that is explicit and with clarity. Thank you Carlos.
Hi all the attention were very good. and everything they told me was fulfilled on time
I have been using this dealer for over 50 years and have always been satisfied with their performance. Their staff is very capable and so is their service department
Faith is AMAZING!!! True professional! Well knowledge and extremely thoro!! If she is not available I’ll wait until she is. That GOOD! Thx Faith
Today was the best! Apostol very nice,nice,nice,nice,nice,nice,nice,nice,nice!
It’s with a heavy heart, sadness, and bitter to write about my experienced at buying a car at an institution that pride itself on quality and good customer service. I was taken for a sucker, an ignoramus, a fool mesmerized by the beauty of a black 2020 C300 Me/Be with 26+ miles at a selling price of $37+K.
I was charged for Warranty and service contract that I thought was included in the purchased price since I was not toll of the cause of these items at the signing of selling contract. The Financial officer along with the sale agent, ... Read More DealerRater - Jul 23, 2023
Ms. Rodriguez was very helpful in advising on service options. Service was efficient and excellent
Great service all around. A trusted dealership that you can expect with Mercedes. Helpful staff. Buy here
As always Great Service Silver Star motors knows how to take care of their customers Thankyou
The absolute best entire staff professional! Knowledgeable from beginning to end which made it easy for me to get a new key fob. Thank you thank you!
Very good dealership just ask for Victor Babb he's a very experience and responsible salesperson
Homero and his team takes time to make sure your vehicles is in good condition
Great service and competitive prices! The sales person (Nicholas) went above and beyond to help us find the right vehicle!
My service advisor was a pleasure to work with she understood my needs and accommodated me completely .My car was ready in a timely manner and cleaned to my satisfaction
Thank you for taking care of my vehicle. Vladyslav went above and beyond in providing me with the best customer service possible. He listened and understood everything. My vehicle is back and running great! I highly recommend you visit this place for all your vehicle needs!
It’s always a pleasure dealing with Cindy. Always professional and courteous. I have been dealing with Silver Star since 2011. Cindy is amazing. Love her.
Service department excellent 5 Star and Carlos always gets things done in a timely and efficient manner.
My experience today with the service department especially Firsy Molina was totally fabulous! it was prompt courteous and professional! Thank you everybody so much.Michael Schoeman
Carlos helped mento resolve all my needed problems. KUDOS to him and the receptionist Jillian Ortiz
Am happy with the service they provided for my car nice people Thank you carlos
Great service always, Dawn is the absolute best. She went above and beyond and I am forever thankful.
Dawn and the team were extremely accommodating and easy to work with. Truly care about the customer and make it a wonderful experience. Highly recommend
