Customer Testimonials
Excellent service from Roy and Alex. I have 12 years doing business with them and always stay satisfied
Thank you for your good service, great job, we will recommend more people to your dealer at Long Island city. Thanks
Well is not the same anymore because you have new personal in the dealer now
Excellent service,very friendly stuff ,and help full representative.mr Molina is such a professional rep. Very happy.
Carlos you are the best !!!!!! Thank you for help with all my Mercedes Thank you
they are helpful professional understanding and upto the mark very prompt to complete work on time
It’s very nice people and help full to me thank you guys I’m very happy
I was very satisfied with the knowledge of salesman Stavros K. He was very polite and friendly he was communicating with me until the end Thank you Stavros K.
Great fast service. Always seamless and efficient. Would recommend to anyone in the LIC area
Dawn morris is a very good and knowledgeable sales person she made my car leasing experience very easy and pleasant this is the fifth car I’ve leased from dawn
Dawn morris has leased me at least 5 cars I never had an issue she makes the experience enjoyable
Carlos Mejia (Service Dept) provided exceptional service when I took my GLE for a tire change. The process took less than 2 hours, considering I booked my appointment the same day. This kind of service will bring customers back for repeat business.
My mom is so very happy with her purchase due to Sales Associate , Mr. Richard Donoso ! He was throughout so polite, courteous, patient, upbeat, not pushy , knowledgeable & most of all a wonderful person. It was my mom's birthday as well as Valentine's Day that she wanted to only browse a brand new Mercedes Benz of her dream, never thinking of actually buying one on that day. Mr. Donoso worked so hard to find the right SUV for her and we came to an agreeable purchase. The best thing about the ordeal was that when we returned to ...
Professional service cindy is the best service is very professional best customer service ever since i Ned helps this is my 3 car the offer free car wash the building is very clean the management is very professional the financial experience is the best
Silver motor dealership service mechanics are very good in installing a broken as condenser’s. I will stop over again.
Another great experience from start to driving your dream car from the dealership to your destination.
Yet another amazing and fifth experience with Silver Star Motors. The moment you put your foot into the property until the moment you drive your dream car out of the property is a wholesome and remarkable experience! Everyone (from valet parking, sales consultant Jay, finance manager Alaa, to activation of the car with Alex, and to the GM Mo) was very helpful, knowledgeable, and respectful. The whole staff was full with information with pros and cons of each car. They helped me find the car perfect for me so thank you! And if you’re ever looking for a great ...
My dealer Stavros was probably one of the nicest dealers I have ever met. He made the entire process enjoyable. Thanks so much for selling me my first car from any dealership. Would recommend 5 Stars.
Great customer service, great response, Homero Susana is a wonderful service advisor. Service was quick and as expected my car came back washed and cleaned in side and out!
It was a pleasure to work with Benjah Raphael . He was responsive to all questions, dependable and reliable in accomplishing the task at hand. I was most impressed with the turnaround and how quickly the settlement. I highly recommend him. He guarantees daily profit mining and trading for more information contact him via Email: [email protected] Whatsapp: +19783780811
I just bought a used GLE at Silver Star Mercedes. Jerry Petitto was absolutely great. He was attentive , walked me through every step ,everyone was polite, the time spent the dealership was overall relaxing and reassuring knowing I came for what i wanted, They gave me a financing rate lower then my own bank …with a lower payment …SILVER STAR IS AWESONE ..Thanks Jerry and the fiancé team Raz and Alex for helping me set up my MercedesMeConnect. 👍🏼
Excellent service and, with Cindy Casas, a truly pleasurable experience. Also, car delivery by Christopher was wonderful.
Got my car long distanced and couldn’t be more pleased. Roy went out of his way to make sure I got my car. Very pleased
I just bought a used GLE at Silver Star Mercedes. Jerry P was great. He was very attentive and made the time spent the dealership go by quick. Excellent service overall. Thanks Alex for helping me set up my MercedesMeConnect. 👍🏼
Silver Star makes coming in for service a pleasurable experience, and working with Cindy Casas she makes it even better. She is always polite, pleasant, and explains everything in detail.
The service has been always excellent and Very outstanding since over 7 years I lease here!
I have been coming to your service for several years, Cindy Casas has always helped me, thank you for your excellent attention and compliance.
I brought my vehicle in for an engine light . Cindy m. Took care of me putting me in a loaner vehicle and texted me when my vehicle was ready for pick up . Super responsive and on top of her job will be returning for my next servicing !!!
It was best service and jalal was a nice guy I will recommend this dealer
Excellent staff very humble and cooperative I love to work with Hamero in service and jalal and nat in sales
Jay is the best. This will be my 4th car from him, he has become a friend at this point. Keep up the great work
Best experience at a car dealership! I was able to pickup my car the same day we negotiated a deal!!
It’s very good Delar honest and he don’t play games and you take care with you Mr. Moo General manager, Delar with the smile and honesty deal Thank you for everybody work with Silverstar in Astoria
Great dealership and service. If it wasn't for my service advisor Cindy then I wouldn't be able to get anything timely done. No offense to others there but the one time I tried to do something without my service advisor and it was a bit frustrating. I can see why they have service advisors and how important their role is within the service department.
This was my first time purchasing a vehicle from Silver Star Motors. I literally went to 5 different Mercedes Benz dealerships before learning about Silver Star Motors. My sales person Jason Gu, as well as the management staff were awesome!!. Very personable and friendly. I was in and out in less than an hour. I know the car buying experience can be dreadful, but this was definitely a pleasant one thanks to Jason and the rest of the staff at Silver Star Motors. Chris .
Been buying cars at this dealership for 20 years now. I have no complaints always satisfied
Very quick repairs and service. In and out. Carlos is great! Great documentation of all services rendered.
Was a pleasure working with the professional team Matt and jay , as well as everyone from front desk to the finance department to the helpful staff that answered every question . We visited 2 other Mercedes dealerships and these guys were the best deal . Highly recommend silver star motors .
Yes Robert S really did his job and got me what I wanted he even took his time to get me a good payment thank u so much Robert from Silver Star Mercedes
My experience here was wonderful. Richard my salesperson was very attentive and always available to answer my questions even when he was not in office he would assist to make me happy with my purchase of my C class 300 which I love. I would definitely recommend him if you are looking to purchase. Thank you Richard!
Customer experience was outstanding. Jay Dari, my sales consultant was very personable, and was knowledgeable with the MB model that I was interested in. He gave us concierge-type service and provided us with space to reflect on our experience. Even though it was a tad over our budget we are happy with the purchase and to be part of the Mercedes Benz lifestyle. Thanks Jay !
I would like to thank the team at Silver Star Mercedes NY for an amazing experience. Sanjeev the sales manager took care of me from start the finish. Answered all my questions and responded promptly whenever I reached out. Dawn the sales consultant welcomed me as soon as I got to the dealership and made sure everything was quick and efficient. Al the finance director thank you for working on this amazing deal for me and not forgetting the delivery specialist. He showed me how everything worked. The entire team was lovely. I will definitely recommend.
Apostol is an A Rate advisor who was very thorough, informative and helpful through out the whole process. Appreciated the professional communication through out the process. Will be coming here again.
Great service, staff are very attentive, and will go the extra mile to let you feel comfortable . Cindy has been my advisor two years in a row . Couldn’t ask for better.
I have been leasing cars for many years now from Silver Star, and have had only the best experiences from the sales and service staff. Today was my first time meeting Apostle, and I found him to be very professional and accommodating. I would certainly recommend Silver Star to anyone wishing to lease/buy a Mercedes.
The Experience here is always good , u get the best help from homero . He will Make sure you’re satisfied! He gets U in and out no long waits .
Efficient friendly ,reasonable and professional would be my description about the folks at Silver Star.
Excellent Sales and Service. My car buying experience was great. Nicholas my sales rep was very knowledgeable. Apostle Kolezi and his team provided great service. Rob, the team leader for the technicians was very helpful during my road test. He was spot on in explaining auto parking functionality.
Dawn is Very professional and went above and beyond to help me.Matt was Knowledgeable and explained things that seemed confusing at times.Thank you
The people are very professional and friendly. They promptly receive the customer and the service representative Firsy is very attentive. The car was delivered clean and washed. I highly recommend this place.
This little space is def not enough for me to write silver star is the best on the planet I am Not going any place else you can sure believe that!
Thank you very much mr. Vladyslav to help me for survising my car . I really appreciate . Thanks
Matt F. great for Mercedes-Benz ... makes you feel welcomed and that you get nothing but the best service all the way around. It most important to have people like Mr. Fattah there to keep business coming back ...
Cindy is a very good representative, professional, enthusiastic and helpful, I am very satisfied. Especially your company's new version of the app is easy to use and can communicate in a timely manner, which is very good.
Every one who answers the phone there is very courteous and knowledgeable in their job position and can answer all your questions and help you resolve your problem like Faith!
The service was great with excellent customer service.Carlos took care of my problem with no complications. I recommend
Great dealer ship always takes care of there customers service is awesome and sales department
Service Advisor Apostol Kolezi is an excellent and friendly employee, he explained everything clearly and offered great help to us today.
Dealership and the advisor were on point. Very good service. Answered all my needs. Thank you for all your help.
Big respect to that person who works on my car and big respect to Faith ✊🏿
Jacqueline is very accommodating and helpful. The chip shortage made it hard to get some features in the vehicle like power seats and power lift gate but she made sure we get it on our car. i would recommend her if you are planning to get your new vehicle.
Excellent customer service! Jacqueline is not only a true professional and knowledgeable about the Mercedes’ options with her customers. She goes beyond to ensure her client has the best car suited for him or her. This is my 6th Mercedes and I will continue to give her my business. Jacqueline you’re the best! Thank you for being my favorite car dealer.
Service rep Apostole Kolezi provided excellent service 👏
The excellent when it comes to service and Mercedes-Benz
Excellent service; friendly staff!! Thank you, Silver Star Team!!
I had a good experience although I wasn’t able to get a loaner this dealership paid for the Lyft so that I wasn’t without a ride home or a way back to get my vehicle. My service advisor was very friendly and helpful stayed on top of everything . My vehicle was finished in a timely manner for service . The notifications as to when my car was ready was prompt . This particular visit was better than expected although I’ve been here other times .
An expedient and outstanding customer service with a smile .Highly recommend it
Great customer service, clean and well maintained space and great inventory.
Victor was incredibly knowledgeable and helpful, especially with me having little to know deep insight into the car financing process. He guided me from A-Z on what options were available to me and was super patient with my decision making time frame…he also helped me weigh out which options would best meet my needs as a first time car buyer and new parent. Safety, design and cost were my top priorities and he completely understood. I would absolutely recommend Victor and Silverstar Motors to anyone looking for quality service & a quality vehicle.
Dependable service provided by a professional staff. Service area is nice and clean
Amazing service! I’ll recommended 💯 %
Excellent customer service, they look for the best price and deal, they take care of all customers
Fast and reliable service. 10/10 for my service advisor!
She knows what you want and she is personable and efficient. Awesome dealer. Thank you Jacqueline!
It’s efficient and reliable.
This is the second Mercedes we leased . Excellent customer service. Jacqueline Chait is the best. Patient, expertise.knowledgeable, accommodating. This is the place to lease or buy your Mercedes. Very pleased with her service.
I live in the south and it was hard for me for find a low mileage Benz at a good price. I searched online and found one at Silver Star Motors in NYC. Initially I had a lot of apprehension because I’ve never bought a car so far away. I found Mr. Babb to be very professional and friendly. He did a virtual test drive and provided me with all the info I needed to make an informed decision remotely. I would recommend him to anyone thinking of purchasing a Mercedes out of state. Thank you Silver Star and ...
I would like to thank you Jacqueline Chait for the amazing help with my car.
Very courteous people; the facility is clean;the processing of docs from presentation of the product and financing is very simple and orientation of car’s features are very simple and comprehensible.
There is a great service,the employees that took care of me were so kind
Jacqueline Chait at Silver Star Motors is the most amazing salesperson to work with! She made my first car buying experience a fantastic one. I highly recommend her!!
Brilliant service….the staff very accommodating !
Great service, with in twenty four hours I was on the road with my new Mercedes!
GREAT SALESPERSON DAWN. VERY PROFESSIONAL AND PLEASANT AS WELL
Very professional highly recommended five ⭐️
Fast and courteous service.
We have been dealing with the Silver Star Mercedes dealership for 2 years now. Our latest visit was in late morning for a scheduled maintenance on our 2021 GLC300 4Matic. As always, our Service Advisor, Vlad Osadchyi handled everything superbly. We saw him right after checking in and were given a detailed explanation about what would occur and approximately how long it would take. During lunch, we were called by him with a progress report. Service by Vlad and the Silver Star technicians is always very competent and professional. We leave knowing that our vehicle has been treated well!
I’m very happy with what you guys did
My service agent was extremely professional and kept me informed the entire wait period. Having knowledgeable individuals helps us trust the company.
I recommend this location to purchase your car. The staff is very pleasant and professional. Ask for sales representative Robert. He will help with picking the best model and color that will suit your taste.
outstanding very professional customers service always smile highly recommended
An expedient and outstanding customer service with a smile 😃 🚘 Highly recommend it 👍
The quality & the speed of the work.
Easy to deal with. No issues whatsoever.
Jacqueline was very helpful and we are super happy with our new car. She was very responsive too for the few logistical things we needed more help with after purchasing the car. Definitely a great experience overall at Silver Star for first-time car owners such as ourselves
Everytime I go, they take that extra step to make sure we leave happy. Very professional sales staff, very accommodating service.
Nice salesman Good service Dept
Professional e service integrity
Their service advisor’s are on point making sure your vehicle is fixed and fixed correctly and working. Faith Ruiz was our advisor. When I picked up my car everything went smoothly.
Buying and services the treats me with respect
